Price lock

App**** for Explora price lock in February and told the agent I was communicating with to make the debit order to be on the 25th of each month. This has turn out to be my worst nightmare as every month since the installation I'm being overcharged and continuously has to go and reverse the transaction then pay manually which has caused me more headache of having to call their contact centre every month to rectify the problem but still no joy. On the 26th of October spoke to a lady by the name of Mbali who promised that my issue will be resolved as she will escalate my grievance to her superiors, nothing has happened until today when my services were discontinued even though I made the payment. I am very disappointed with their service. Called again this morning and spoke to Mosa who told me that Mbali didn't escalate my problem thus the disconnection and gave a reference number as proof that my dissatisfaction has been escalated to their superiors. This is the worst customer service I have ever received in my entire life.