GM
Gerald M
1 reviews | Active since Mar 2009
13 Sept 2017, 10:43
price lock
i currently have dstv explorer on price lock and the contract has come to an end they called me to take out another one and i agreed because its almost the same price per month and i get a new explorer. i pay for the dstv however its on my wifes name, i put it on her name a few years ago for some reason or the other. now for some reason they refuse to do the application with me and my wife is too busy to take calls at all, the 1st contract was done like this so i dont see why the 2nd one cant be. if they dont contact me ill cancel my entire dstv because its just too expensive
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Sept 2017, 11:01Dear Gerald
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2017, 11:01
Official
Dear Gerald
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GM
Gerald M's updateReviewer Update
13 Sept 2017, 11:02thank you
GM
Gerald M's update13 Sept 2017, 11:02
Reviewer Update
thank you
DStv (MultiChoice)'s replyOfficial
13 Sept 2017, 14:33Good day Gerald
Thank you for bring your concerns to our attention.
As part of our security feature to protect our subscribers and MultiChoice we cannot enter into a financial agreement if the person is not the account holder.
Please provide us with a convenient date and time for us to contact your wife to conclude the new Price Lock agreement.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Sept 2017, 14:33
Official
Good day Gerald
Thank you for bring your concerns to our attention.
As part of our security feature to protect our subscribers and MultiChoice we cannot enter into a financial agreement if the person is not the account holder.
Please provide us with a convenient date and time for us to contact your wife to conclude the new Price Lock agreement.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,