CL
Carel L
1 reviews | Active since Apr 2017
08 Apr 2021, 08:55
Price Lock
I have been struggling for nearly one month to get the new DSTV price lock deal with the Ultra decoder. They seem to be not interested in any business. I have basically been phoning daily and has gone onto their website to complain, but as long as they can increase their subscription cost in April, then they are happy. I am considering cancelling my Premium subscription and rather buy a movie box. DSTV your customer service is non-existent.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Apr 2021, 09:08Hi Carel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Apr 2021, 09:08
Official
Hi Carel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CL
Carel L's updateReviewer Update
08 Apr 2021, 10:42Good day
I still have not received a response. I received a call from DSTV call centre, but the call only rang once. When I tried to phone back, it goes engaged immediately. I phoned and asked to speak to a manager, still no response. I am afraid that if I make a call now, that they will phone and then I will miss this call.
I still have not received a response. I received a call from DSTV call centre, but the call only rang once. When I tried to phone back, it goes engaged immediately. I phoned and asked to speak to a manager, still no response. I am afraid that if I make a call now, that they will phone and then I will miss this call.
CL
Carel L's update08 Apr 2021, 10:42
Reviewer Update
Good day
I still have not received a response. I received a call from DSTV call centre, but the call only rang once. When I tried to phone back, it goes engaged immediately. I phoned and asked to speak to a manager, still no response. I am afraid that if I make a call now, that they will phone and then I will miss this call.
I still have not received a response. I received a call from DSTV call centre, but the call only rang once. When I tried to phone back, it goes engaged immediately. I phoned and asked to speak to a manager, still no response. I am afraid that if I make a call now, that they will phone and then I will miss this call.