Price Loc****!!

I am so disappointed and frustrated with DSTV that I really consider cancelling my subscription. Everything worked perfect until a consultant phoned and ask if she could change my premium package to the price lock package (which is so by the way only R70 less) that I am currently paying. What a huge mistake to agree. Since then nothing worked. I spend more than 5 hours on the phone with various consultants to fix the problem. When I arrived home the day they changed it to the price lock package both my TV's channels weren't working. I phoned them they fixed the primary decoder but couldn't fix the catch up and box office. Three days later when we want to watch tv on the secondary decoder everything was set out. I phoned spend 1.5 hour on the phone. Eventually they fixed the primary decoder and everything worked again. The secondary decoder still not having box office of catch up. Since the 3rd of March it is not working and no one could fixed fixed it. The consultant "Nzuzo Funeka" who assisted me last night keep me busy for 1 hour and 50 minutes. The last time to me was he has good and bad news. The good good news is that I can take my explora to any multichoice so they can check the fault (WHAT A F... JOKE), the bad news is that he did everything he could but cannot assist me further, I told him it's now even worse because nothing is working. He said I must stay on the line he just want to check something, 40 minutes later I hang up. I even requested on numerious occasions just to change my package back to premium and 14 days later and I am still frustrated!!!!!!