Price Increases Complaint

Hello Peter to Multichoice

So I took out the price lock offer which was for the Black Friday last year. My monthly payment was meant to be R499 excluding any movies rented. Today I decided to check my balance and realized my amount due to Multichoice is R757.99 for the end of May 2020. I felt agitated and decided to investigate more by calling. Yes, I had a late payment which was due to the National lockdown, sent the payment department an email and they responded stating they could not activate the line for amount less than R2000.00

I called the first time today to find out more about this R757.99 amount and the first guy was so unhelpful he placed me on hold for a good 15 mins his name was Phumlani - a call I made around 15:22 today. I called again and spoke to a lady who tried to assist but didn’t help that much. My issue with this company they are trying to gain money from us customers, these two people from the company could not give me a breakdown of my statement at all. I made payment of over R600 and something and to my understanding Multichoice always includes the reconnection fee to whatever amount that’s provided to you on text or via the whatsapp feature. So I have been waiting for an explanation of this amount and no one has called or emailed me.