NH
Nonkululeko H
1 reviews | Active since Mar 2018
09 Mar 2018, 13:50
Price increase
Some of the packages from multichoice will be review and prices will increase as of the 01 April 2018,we as clients dont understand the reason behind the increase it would be so fruitfulness and very unfair to us as clients to pay more for the same old shows and instead we are watching repeats ,no one misses a movie and gets worried because in no time it will be repeated.
Let them have a decency to send communication as to why are the prices increasing and again let them look into the programs, can we please not watch repeats we know multichoice is a huge company which makes billions if not more but and care less about the clients which bring in drop of that .
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Mar 2018, 07:41Dear Nonkululeko Hlope
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Mar 2018, 07:41
Official
Dear Nonkululeko Hlope
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Mar 2018, 11:42Good day Nonkululeko Hlope
Thank you for your e mail.
We review the prices of each of our packages every year. While we try to keep increases to a minimum, we need to ensure we can continue to offer our customers the best local and international content, delivered through the best technology. As our costs to operate the business increase, we need to make adjustments to the prices of our packages.
We also consider our other costs like our satellites and distribution equipment; buying shows, movies and channels; decoder subsidies; our infrastructure like playout facilities, monitoring services, customer touchpoints. The stronger rand helped us to keep this year’s price increase to a minimum.
Thank you for taking the time to for bringing your concerns to our attention. and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Mar 2018, 11:42
Official
Good day Nonkululeko Hlope
Thank you for your e mail.
We review the prices of each of our packages every year. While we try to keep increases to a minimum, we need to ensure we can continue to offer our customers the best local and international content, delivered through the best technology. As our costs to operate the business increase, we need to make adjustments to the prices of our packages.
We also consider our other costs like our satellites and distribution equipment; buying shows, movies and channels; decoder subsidies; our infrastructure like playout facilities, monitoring services, customer touchpoints. The stronger rand helped us to keep this year’s price increase to a minimum.
Thank you for taking the time to for bringing your concerns to our attention. and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind regards
Rupert
Best regards,