MJ
Matthew J
1 reviews | Active since Apr 2021
25 Feb 2022, 21:24
Price comparison
My Name is Matthew and I’m subscribe with dstv reason for complaining is that I’m on the family package contract and recently I upgrade to the compact special price of 309 for 3 or 4 months if I’m correct as they advertise the special price now I was told it does not apply to me I did live chat with Gontse is the lady’s name with DStv chat and their terms and conditions is you can upgrade in your contract but not downgrade in your contract but they never said you can’t have the special price for 309 on compact while having the contract on the family package
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Feb 2022, 21:53Hi Matthew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Feb 2022, 21:53
Official
Hi Matthew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Feb 2022, 16:19Hi Matthew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account will downgrade to DStv Family package on the 28.02.2022.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account will downgrade to DStv Family package on the 28.02.2022.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Feb 2022, 16:19
Official
Hi Matthew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account will downgrade to DStv Family package on the 28.02.2022.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account will downgrade to DStv Family package on the 28.02.2022.
Kind regards,
DStv: Hello Peter Team
Best regards,