SA
Steven A
1 reviews | Active since Feb 2018
15 May 2018, 09:18
Previous complaint
How useless , they have cut me off this month 4 times. Yes 4 times which cost me 15 to 20 minutes on the phone explain the same thing over and over. A account from 2016 have suddenly appeared on my holiday account which I dispute after promise after promise, easy to trow the ball back to the client and say go and listen at recording which I dispute which is an hour from my home town. They have my voice on the system 4 times when you cut me off. Take responsibility to listen and compare. But I guess to much work. I have paid for the month but you cut me off on the dispute which I have logged. You owe me 3 days in credit as well for the cut offs. After 30 years of a client this is the treatment you get.
I guess my one account will not make difference but cheers DSTV from your client which supported you over the years, I had enough
Your *********** manner in which complains is handled is disgusting.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 May 2018, 10:24Dear Steven Anderson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 May 2018, 10:24
Official
Dear Steven Anderson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 May 2018, 10:13Good day Steven
Thank you for sending us your query.
I’ve checked on your DStv account and these are the findings:
On 03 March 2018, we received R930.00 for your DStv service. The payment had to keep your service till 31 March 2018. Effective from 01 April 2018, there was price increase and total monthly subscription for your account is R928.50. This is for:
- R809.00 – Premium subscription
- R90.00 – PVR recording functionality
- R29.50 – Insurance for your decoder.
1. On 05 April 2018, we received R500.00 which the remaining balance was transferred to the Holiday account. No payment was received to cover the normal DStv subscription. For this reason, the service was suspended due to non-payment.
2. On 08 April 2018, we received R430.00, the remaining credit of R140.73 was then transferred to the Holiday account. Still no payment was received for this period. The service was suspended on 23 April 2018, account remained with an overdue balance of R549.49.
3. We only received R809.26 on 24 April 2018, the outstanding balance above had to be deducted before the service can be reconnected. The account remained with a credit balance of R259.77.
However, the credit was insufficient to keep your DStv service active till 31 May 2018 hence the disconnection. Currently, your DStv account has an overdue balance of R209.66. The total balance required for the reconnection of service today is R754.12, to keep your service active from today till 31 May 2018.
Once the payment reflects, the service will be reconnected.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 May 2018, 10:13
Official
Good day Steven
Thank you for sending us your query.
I’ve checked on your DStv account and these are the findings:
On 03 March 2018, we received R930.00 for your DStv service. The payment had to keep your service till 31 March 2018. Effective from 01 April 2018, there was price increase and total monthly subscription for your account is R928.50. This is for:
- R809.00 – Premium subscription
- R90.00 – PVR recording functionality
- R29.50 – Insurance for your decoder.
1. On 05 April 2018, we received R500.00 which the remaining balance was transferred to the Holiday account. No payment was received to cover the normal DStv subscription. For this reason, the service was suspended due to non-payment.
2. On 08 April 2018, we received R430.00, the remaining credit of R140.73 was then transferred to the Holiday account. Still no payment was received for this period. The service was suspended on 23 April 2018, account remained with an overdue balance of R549.49.
3. We only received R809.26 on 24 April 2018, the outstanding balance above had to be deducted before the service can be reconnected. The account remained with a credit balance of R259.77.
However, the credit was insufficient to keep your DStv service active till 31 May 2018 hence the disconnection. Currently, your DStv account has an overdue balance of R209.66. The total balance required for the reconnection of service today is R754.12, to keep your service active from today till 31 May 2018.
Once the payment reflects, the service will be reconnected.
Kind regards
Dinah
Best regards,