Prevented from cancelling subscription

Multichoice is so helpful with their online, phone and WhatsApp help services. Until you try to cancel your subscription. Neither the phone nor WhatsApp service offers an option to cancel, only to change the package. You also are not given an option to speak to a consultant. The online service has an option to click on Disconnect/Cancel Device. I clicked and entered my details with such hope and joy, and was told that my instruction was being Processed. However, the little processing arrow has been going around in circles for 47 hours and nothing has happened. My conclusion can only be that Multichoice is preventing me from cancelling this device- on 3 separate platforms. I live 2 hour's drive from a Multichoice service centre so cannot just pop in to change my subscription. Surely this manipulation of the customer is bordering on *****?