Prepaid service with arrears.

Why are you robbing my Aunt. Care to explain. Her TV broke down when they were doing renovations so she did not have aTV set for a few months. Now she owes R1400. Since when does DSTV goes accumulate arrears because it's a month to month subscription. This is day light *******. Is this what you do to illiterate customer. ***** their month because they don't know any better. Multichoice is very shameless. Your are ******* *****ing from the very same customer that trust you. How does a person that pays R129 subscription end up owing R1400.