Prepaid *******

Continuously, for months, I have been in contact with Multichoice Call Centre, around their prepaid practices. Each time, I need to pay an amount upfront for prepaid services. It was explained to me that I need to pay an amount upfront which, when used up, will result in the services being cut off and disconnection occurs. However, I found that I continue to be billed after the viewing credit has been used up. I am now told by a manager Ronald, that if I don't call to disconnect, they won't disconnect. I explained that this is not prepaid and that this wasn't explained to me. To this, he advised that the terms and conditions are on their website and covers this. So no accountability? Their agents don't know or explain this? The agents sell this as prepaid and then the consumer gets **********. Now he tells me this is a legal issue like the agent before him has advised. Really? Why do they keep stating the concept is prepaid when it's not prepaid? Agents don't understand the concept themselves and managers refer you to their legal. I'm told now that I should pursue the legal route so that other customers don't suffer what I'm suffering now?! What about TCF. Treating Customers fairly