Prepaid Holiday mome account

I was advised to open a prepaid Holiday home account that I will be able to activate and deactivate on self service as needed and be billed pro rata!!!????. I did an EFT transfer of R800 on the 16/09/2015 to my holiday home account that nobody till this morning can find!!!!!! We went to your walk in branch in Lynnwood Rd Pretoria who made copies of my proof of payment and open an case and send it through to Randburg. Sunday we phoned again and nothing been done and this morning I phoned Randburg again and still nothing has been done. They cannot find the payment on their system and I am off to my holiday home tomorrow and do not know if I will have DSTV for the week end, and cannot use the self service. I have mailed my proof of payment again this morning to enquiries but the can take up to 24 h to answer my mail. This is just ridiculous!!!