Premiums Increasing everyday

I spoke to Smangele Khumalo regarding the issue with my dstv account. The premiums are increasing every day and I was complaining about that and funny enough she also didnt know what was the reason. Instead she was arguming that I didnt do any payments while the payment reflects on my dstv app and my banking app that ID. when I asked her to check on her system she decided to hang up on me.

on the 17 of Feb my balance was R623, on the 18 it changed to R712 and today(19/02/2022) The balance is R745. in the banking app theres nothing that shows why are the premiums increasing each and everyday and I have not made any changes to my account. I swear tomorrow it will be R800 and I still have no explanation to this. I called again and I spoke to Zandile who is in Durban Branch and explained my issue again and she also couldn't help me she told me she doesn't know what the issue is to cause my payment date shows that I'm debited on the 31st every month so she also doesn't know what is the issue. please sort this out cause you guys are eating money for my kids. Zandile disappeared to call her team leader even now she's still not back. I want this sorted ASAP.

First call was made at 13:26 where I spoke to Smangele Khumalo she was rude to me I need a recording please.

send call at 13:52 were I spoke to Zandile