premium streaming services paid for but not available

On the 29th of ApriI purchased the R699 premium streaming package online. I paid with my card online as per the way we have to on the app. I am still not connected. The online people on the chat cannot help neither can your call centre... DSTV payments section still can not allocate my payment, despite me sending POP. I was told by my first chat agent, I have to wait 24 hours till my money is “cleared”. After 24 hours, I had access only to “Easy view”. When I enquired, the agent told me the mistake was on there side, and they will tend to matter. Nothing has happened to date. I went to back to the chat agents who said my case has been escalated, still nothing has happened. I have had enough of the back and forth, live chats and promises that my issue would be resolved. I paid for a service which im not using. DSTV needs to sort out this mess and reconnect my premium streaming services