DS
Danel S
1 reviews | Active since Feb 2011
03 Jan 2022, 08:12
Premium stream with no channels
I signed up for the streaming premium package. Day 2 still no channels to watch. Spent more than 40 minutes with Percy omline unable to fix. You managed to link a wrong persons personal info to my account. I want my money bsck as I am paying to stream and you cant add channels to my account!,
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
03 Jan 2022, 08:21Hi Danel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2022, 08:21
Official
Hi Danel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jan 2022, 13:28Hi Danel Smit,
We have tried to contact you *** with no success.
Please provide us with the ID number linked to the account. As we cannot access with the information provided.
Kind regards
DStv: Hello Peter Team
We have tried to contact you *** with no success.
Please provide us with the ID number linked to the account. As we cannot access with the information provided.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2022, 13:28
Official
Hi Danel Smit,
We have tried to contact you *** with no success.
Please provide us with the ID number linked to the account. As we cannot access with the information provided.
Kind regards
DStv: Hello Peter Team
We have tried to contact you *** with no success.
Please provide us with the ID number linked to the account. As we cannot access with the information provided.
Kind regards
DStv: Hello Peter Team
Best regards,
DS
Danel S's updateReviewer Update
03 Jan 2022, 15:12Hi, the cell number to which the R676 POP was sent is ***. My payment reference is ***. My name is Danel Smit. My email address for my dstv account is *** but this is now linked to Alma Theart? Alternatively, if you can link the streaming that I paid for to my husband's account - he is WJC Smit ID ***?
DS
Danel S's update03 Jan 2022, 15:12
Reviewer Update
Hi, the cell number to which the R676 POP was sent is ***. My payment reference is ***. My name is Danel Smit. My email address for my dstv account is *** but this is now linked to Alma Theart? Alternatively, if you can link the streaming that I paid for to my husband's account - he is WJC Smit ID ***?
DStv (MultiChoice)'s replyOfficial
03 Jan 2022, 15:39Hi Danel,
The account that we pick up is for Willem Smit. Please send us the proof of payment to ***.
Awaiting your response.
The account that we pick up is for Willem Smit. Please send us the proof of payment to ***.
Awaiting your response.
Best regards,
DStv (MultiChoice)'s reply03 Jan 2022, 15:39
Official
Hi Danel,
The account that we pick up is for Willem Smit. Please send us the proof of payment to ***.
Awaiting your response.
The account that we pick up is for Willem Smit. Please send us the proof of payment to ***.
Awaiting your response.
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jan 2022, 15:06Hi Danel,
We have tried to contact you on ***, with no success. We are still waiting for the feedback.
Regards
We have tried to contact you on ***, with no success. We are still waiting for the feedback.
Regards
Best regards,
DStv (MultiChoice)'s reply04 Jan 2022, 15:06
Official
Hi Danel,
We have tried to contact you on ***, with no success. We are still waiting for the feedback.
Regards
We have tried to contact you on ***, with no success. We are still waiting for the feedback.
Regards
Best regards,
DS
Danel S's updateReviewer Update
04 Jan 2022, 20:26Apologies I have been on the road today. I will email it to you - I only have the SMS with a reference number. Alternatively I can phone you tomorrow
DS
Danel S's update04 Jan 2022, 20:26
Reviewer Update
Apologies I have been on the road today. I will email it to you - I only have the SMS with a reference number. Alternatively I can phone you tomorrow
DS
Danel S's updateReviewer Update
08 Jan 2022, 16:07I have emailed the proof of payment to the email address provided - they are saying they don't know what to do with my email - there is no reference number that I can quote. And still I have paid and no channels to watch.
DS
Danel S's update08 Jan 2022, 16:07
Reviewer Update
I have emailed the proof of payment to the email address provided - they are saying they don't know what to do with my email - there is no reference number that I can quote. And still I have paid and no channels to watch.
DS
Danel S's updateReviewer Update
12 Jan 2022, 20:25 Still no feedback? I have responded to the request that the POP is not valid. It is what DSTV sent me when I paid via your website. I will contact the bank to request a reversal of the transaction but surely you can find a payment with your own reference number?
DS
Danel S's update12 Jan 2022, 20:25
Reviewer Update
Still no feedback? I have responded to the request that the POP is not valid. It is what DSTV sent me when I paid via your website. I will contact the bank to request a reversal of the transaction but surely you can find a payment with your own reference number?