nM
norman M

1 reviews | Active since May 2015

10 Jan 2018, 13:59

Premium ******* and services suspended every week

DSTV is reaping me off with the premium that they have debited. Every week they suspend my services claiming that i owe them so they can keep on charging me the re-connection fee of R50.00. for this January month alone, i was cut-off 4 times in a space of 10 days. Every time i call with my own airtime, i am being send from pillar to post. the last time i spoke to them, on the 05/01/2018 i had a believe that everything is sorted out,BUT hey no, its was the continuation of my struggle with them. on the 5th of January i spoke to Monica, who after not solving and failing to answer my questions, she transfer me to Mandla (supervisor of the day), who reconnected my services after understanding me very well.

all this happened because dstv debited me twice with different amounts, i call them on the 3rd of January just to ask why did they double debit me, but no one could give me a proper answer and i was advice to reverse one of the debit orders after the call center agent of the day confirmed which amount was the correct one.

what is wrong with you dstv? you are use to reaping us off. i was even promised that i would be contact withing 48hrs but up until today , 5 days later no one from dstv has contacted me, lies lies lies. you guys makes mistakes and expect us to pay up for ure ****.

i will also like to be conpesented for the days you suspended my services.

i would rather use Openview HD decoder from eTv rather that standing for ure **** every day

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 14:19
Official

Dear Norman

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

nM
norman M's update11 Jan 2018, 13:32
Reviewer Update
hello i am still waiting for your feedback that you have promised. atleast update me or contact me and lie about something
nM
norman M's update12 Jan 2018, 10:10
Reviewer Update
hello it was corrected now after i had to call DStv again.