Premium price, no service

On 21 Sept I called DSTV to cancel my premium subscription on 2 Oct. I decided to call on 1 Oct to instead downgrade my subscription. I was advised this would take place on 2 Oct. I have called several times since then as the service was terminated instead of being downgraded. Each time I get a reference no but no connection. Furthermore, I was advised that the reason it was initially cancelled & not downgraded, is that I didn't pay the fee of R119 to downgrade, which I was never informed of. I paid it whilst on the phone with the call centre. They picked up the payment immediately & advised that connection would be done in 2 hours. It is now 2 days later. They also debited my account the next day for a further R134. It's amazing how quick your money gets taken but how long it takes to get the service you paid for. The only reason I downgraded was so that I could still view the recorded items on my explora, otherwise I would not have continued paying for DSTV. All you get are new channels every couple months with re-runs of old programming. The only channel worth having is MNET and you cant have that unless you pay for every other channel. Quite a scheme they have going.