RD
Rebecca D
1 reviews | Active since May 2014
17 Feb 2016, 10:36
Premium package with 16 working channels
I have been paid for a premium fee for more than a month but only could access less than 20 channels. I used more than R200 airtime calling the call centre without any resolution. The worst part is that when I create an online account it says that I do not have a valid account. I was asked to log a ticket and its been a month without any luck. This is the 2nd time that I have had to log a complaint my question is, 2 x R 699 + R200 (for airtime) for less than 20 channels, is that fair? How can I pay so much money and not even get simple channels like SuperSport 4, SuperSport Select, African Magic, BayTV...????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Feb 2016, 10:06Hello Rheezy7,
Thank you for taking our call today. We apologise for the delayed response.
As discussed, please have your decoder tested at nearest MultiChoice Randburg branch. You will not be charged for testing the decoder. However, if your decoder is faulty and have no insurance. You will be required to pay a repair charge.
Based on the outcome when your decoder is tested. You may be informed to contact your Body Corporate regarding the installation.
Once again, we sincerely apologise for the poor customer experience.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the delayed response.
As discussed, please have your decoder tested at nearest MultiChoice Randburg branch. You will not be charged for testing the decoder. However, if your decoder is faulty and have no insurance. You will be required to pay a repair charge.
Based on the outcome when your decoder is tested. You may be informed to contact your Body Corporate regarding the installation.
Once again, we sincerely apologise for the poor customer experience.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Feb 2016, 10:06
Official
Hello Rheezy7,
Thank you for taking our call today. We apologise for the delayed response.
As discussed, please have your decoder tested at nearest MultiChoice Randburg branch. You will not be charged for testing the decoder. However, if your decoder is faulty and have no insurance. You will be required to pay a repair charge.
Based on the outcome when your decoder is tested. You may be informed to contact your Body Corporate regarding the installation.
Once again, we sincerely apologise for the poor customer experience.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the delayed response.
As discussed, please have your decoder tested at nearest MultiChoice Randburg branch. You will not be charged for testing the decoder. However, if your decoder is faulty and have no insurance. You will be required to pay a repair charge.
Based on the outcome when your decoder is tested. You may be informed to contact your Body Corporate regarding the installation.
Once again, we sincerely apologise for the poor customer experience.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,