Premium package does not deliver what is promised

I contacted DSTV and after advising that I did not have access to many of the channels, despite the fact that I am a Premium Account package holder, I was informed that I at my own expense must contact an installer to check the installation. However, I live in a ground floor apartment of a newly developed complex which was built with dstv installation. So I don't buy this **** of an excuse. DSTV should deliver on what they promise.<br> Channel - 113 - doesn't even display yet booklet reflects access to same<br> channel 173 - as above<br> channel 211 - 217 - as above<br> channel 439 - I get E30-4 error<br> channels 440 - 445 - E30-4 Error<br> channel 490 - E16 - 4 ERROR - SIMCARD NOT ACTIVATED FOR THIS CHANNEL<br> Channel 493 and 494 - E16 - 4 - AS ABOVE<br> CHANNEL 507 &amp