CH
Chantel H

1 reviews | Active since Jan 2012

26 Aug 2016, 18:16

Premium Magazine

<p>I am a Premium DStv subscriber, I moved into the place I am currently living in for almost 2 years and every month I recieved a previous tenants afrikaans premium magazine. Two months ago I phoned DStv Multichice to complain as to why I have never recieved a premium magazine yet other premium subscribers are getting it, only to be **** to over the phone by the agent that DStv no longer makes the premium subscriber magazine for 2 years now, which I stated to her was a lie because I am sitting with someones magazines in my hand and she didnt know what to say. So I am highly cheesed off to say the least, is my premium subscription money not as good as others who recieve the magazine? Is one person better than me,better than others who don't recieve it? Why am I being **** to about the production of the premium magazine and why arent all premium subscribers recieving magazines we all pay the say amount for our subscription? Otherwise the rest of us should be getting discounts on our packages.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2016, 08:18
Official

Dear Chantel

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2016, 10:11
Official

Good day Chantel

Thank you for bring this matter to our attention.

We tried to contact you without any successes.

We unable to locate your account with the information you supp****. Pleas provide us with your ID number, decoder or smart card number in order for us to investigate and assist you accordingly.

Kind Regards

Rupert

Best regards,

CH
Chantel H's update27 Aug 2016, 11:14
Reviewer Update

Good Day DStv why do I need to give you any of those details ( which are on my partners details) for you to explain to me why I as a premium subscriber have never received a premium magazine yet others are getting them and then DStv lies about it and says they don't make the magazines anymore?