KVdw
Kelly Van der westhuijzen
1 reviews | Active since Aug 2015
13 Aug 2015, 17:04
Premier service epic fail, more like no service
I could write an essay... At least 7 calls of at least half an hour and a lot of holding, with no resolution! We moved onto explora and have had troubles with catch up ever since. Customer service is useless, they don't record your issues even though you ask for a reference number, no one gets back to you and we have had no one help us with our issues yet we paying for the full service! I'm disgusted by the service and lack of getting back to clients and helping them.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 15:21Hello Kellyvdw,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Aug 2015, 15:21
Official
Hello Kellyvdw,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta