Predatory scavenger capitalist

My customer number is *** and I am DStv customer. I had two decoders and deactivated one decoder but I am still being charged the service fee on deactivated. When I call customer service on three occasions they told me they will reverse the charges but no reversal has taken place. They even included a reconnection fee for a decoder which I am not using. Mindful I have to load airtime expensive airtime everytime I contact them. Till today I have not received a feedback and reversal of charges. I cannot watch any channel on my active paid decoder because of DStv unfair predator scavenger capitalist business practices that aimed to rob customers out of their hard earned cash.