Powerless

I feel sorry for the people working there because you receive a sms on how their service were and not how multichoice service are. Long story short after hrs on the telephone on my cost they deducted R2500 of my acount that have to be R908 this in a difficult time, the opperators that cannot help you dont send a sms to rate them. Are this an question of incompetence? Since I started dealing with them up till now the service whent backwards dramaticaly.