NN
Ntombizethu N
1 reviews | Active since Jun 2014
13 Oct 2017, 14:07
Power service
On the 08/09/2017 my husband made a payment of R415.00 to multichoice using ref: ********** 453 when mulichoice first disconnected the service they said we did not pay this was in September after the payment was done, my husband stated they he has paid and he paid R415.00 as that was the amount requested.
The lady who he was speaking to opened the suspension and advised we need to email pop on email address ********** we did that...same month there was another disconnection same information was provided and we advised that we already did as requested.
Wednesday in October i sent the pop to ********** and ********** i have not received any feedback and the dish has been disconnected.
Payment for September has been on the 29/09/2017 for R365.00
So am tied of been bull****ted by Multichoice i called today and was advised that I need to call back as they having a system issue as that is my ****mmmmmmmmmm problem.
Really their service is full of **** they can not say that they have not received any pop when we have sent it many times.
I need a call back with a solution to this as am sick and tied of been bull****ted around.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 14:18Dear Ntombizethu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 14:18
Official
Dear Ntombizethu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 16:32Good day Ntombizethu
Thank you for taking my call today.
As discussed, please send the proof of payment to ***. You will receive a case reference number which is required to trace your payment.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 16:32
Official
Good day Ntombizethu
Thank you for taking my call today.
As discussed, please send the proof of payment to ***. You will receive a case reference number which is required to trace your payment.
Kind regards
Dinah
Best regards,
NN
Ntombizethu N's updateReviewer Update
16 Oct 2017, 14:41Good day
CASE NUMBER: **********
Please be advised that pop sent to provided email.
Regards
N.Ngubane
NN
Ntombizethu N's update16 Oct 2017, 14:41
Reviewer Update
Good day
CASE NUMBER: **********
Please be advised that pop sent to provided email.
Regards
N.Ngubane
NN
Ntombizethu N's updateReviewer Update
19 Oct 2017, 11:01Guys am tied of busy repeating myself like a tap record I have sent what needed to be sent and still my service has been disconnected come on knw reallyyyyy.
I want my service connected back and your finance department to allocate those funds into my dish account cause am really tired of accuring over one thing everytime you cut off my service.
I need feedback on my email ********** on what turn around time does your finance department have to sort out a simply query just to trace a payment come on knw.
NN
Ntombizethu N's update19 Oct 2017, 11:01
Reviewer Update
Guys am tied of busy repeating myself like a tap record I have sent what needed to be sent and still my service has been disconnected come on knw reallyyyyy.
I want my service connected back and your finance department to allocate those funds into my dish account cause am really tired of accuring over one thing everytime you cut off my service.
I need feedback on my email ********** on what turn around time does your finance department have to sort out a simply query just to trace a payment come on knw.
NN
Ntombizethu N's updateReviewer Update
31 Oct 2017, 14:48CASE NUMBER: **********
I want to knw the how far is the process as your call center is not clued up as to what is going on.
I want my service connected today.
NN
Ntombizethu N's update31 Oct 2017, 14:48
Reviewer Update
CASE NUMBER: **********
I want to knw the how far is the process as your call center is not clued up as to what is going on.
I want my service connected today.