POUR SERVICE AND *********** EMPLOYEES

I am Very disappointed with this company, I had paid extra money by mistake of R 5300.67 instead of R 530.67 and called the company immediately for my refund and was assisted by a consultant and told me the money will reflect in 72 hours, I must send my I.d copy and bank statements of which I did and they have changed me to a debit order client of which I questioned why and was told they will not refund me if I am not a debit order client so I agreed and I waited for 72 hours as I was told, but on the 3rd day I received an email at night that must send a pop but I was told they can see my payment and was told the consultant that assisted me on the 6th of April 2022 gave me incorrect advise and did a wrong procedure so I must wait 7 days, on top of the 3 days I waited so in who's expense because I have done everything the consultant said I must do and sent all the documents she requested by I am the one must suffer I want my money that's all