DV
Deon V
1 reviews | Active since Jan 2020
14 Jan 2020, 14:34
Pour Customer Support call center
Just want to bring it under DSTV attention that they need to train their customer service support staff to treat customers with respect, I spoke to a agent by the name of Nthombise now and she is rude and most disrespectful!!!! Respect is earned not given Nthombise. Its staff like this that will let customers cancel their subscriptions.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 11:48Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 11:48
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 11:56Hi Deon,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Should you want the consultant to be escalated, please send us your DStv account reference number or ID number, we will escalate the issue to her team leader.
Regards
Kagiso
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Should you want the consultant to be escalated, please send us your DStv account reference number or ID number, we will escalate the issue to her team leader.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 11:56
Official
Hi Deon,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Should you want the consultant to be escalated, please send us your DStv account reference number or ID number, we will escalate the issue to her team leader.
Regards
Kagiso
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Should you want the consultant to be escalated, please send us your DStv account reference number or ID number, we will escalate the issue to her team leader.
Regards
Kagiso
Best regards,