Post service at your Scottburgh branch

I am writing this with so much frustration, we have been having issues with the DStv and it kept saying I should reboot it and remove the smart card and insert it back , this has been happening since Tuesday.

Yesterday I contacted the customer service line after multiple fails of rebooting the decoder and the lady who assisted me over the phone advised me to go to the nearest branch and get it checked out.

I arrived at the Scottburgh branch and the lady by the name Revunisha Watson was very rude and not willing to assist me at all.

She said the decoder is faulty and we need to get a new one , she said ,they can give us the decoder free of charge since it's under insurance but then they are out of stock.

She advised if I wanted the decoder immediately I must drive to Durban branch to get another decoder, I asked her when are they expecting stock she said she doesn't know when stock will arrive.

She was very rude I had to go there twice thinking maybe she'll come back to her senses and still left the place with no assistance, she was not even allowing me to finish my statements and she started laughing when I asked her if she's going to give me a chance to talk.

She told me they don't work together with the multi choice in Durban so she cannot request the decoder for me and so it's either I go to the Durban branch or wait until they get stock which she also doesn't know when that would be.

when I went back the second time because I was getting frustrated with her not even willing to make any phone calls to try and show some customer service.

I used to also work at customer service so I know very well it's definitely your responsibility as an employee to try and source something for another branch, why should I waste my own money trying to get a new decoder?

If you listen to the recording carefully you'll hear that I'm even pleading with her to send an email to the Durban branch telling them that she tested the decoder and can they give a decoder to my brother when he comes back over the weekend. She said there's nothing she can do on her end.

I am very disappointed because she went as far as saying her boss will end up paying extra money for fuel going to Durban branch, so that means I should be the one wasting my fuel going to Durban branch???

Account is under - *** NT Mkhize Amandawe Shayamoya Scottburgh ***3973

But my mom is old now she can't be doing ups and downs so I went with her, my name is Bonisile Mkhize - ***

Regards Angry customer