NX
Nosipho X
1 reviews | Active since Aug 2018
03 Aug 2018, 13:04
POOT SERVICE!!!!!!
DSTV is messing around. Made payment for my account and just got disconnected. What nonsense is this I've been dealing with *********** agents all week. I've sent 5 proof of payments and still got disconnected. They need to fix this!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Aug 2018, 13:41Dear Nosipho Xulu,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2018, 13:41
Official
Dear Nosipho Xulu,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Aug 2018, 12:22Good day Nosipho Xulu
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that your payment is reflecting on your account and the billing on your account has been corrected and adjusted accordingly.
Your service is currently active on the DStv Premium Package that is due for payment on or before the28th of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Aug 2018, 12:22
Official
Good day Nosipho Xulu
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that your payment is reflecting on your account and the billing on your account has been corrected and adjusted accordingly.
Your service is currently active on the DStv Premium Package that is due for payment on or before the28th of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,