POOS SERVICE AND INCOMPETANT

I PHONED DSTV ON 20/06/2022 TO DOWNGRADE MY PACKAGE FROM R429 (COMPACT PACKAGE) TO THE R29 P/M PACKAGE, THE LADY THAT HELPED ME SAID THAT IS WAS DONE AND I NEED TO PAY R68,00 END OF JUNE FOR THE NEW PAKAGE AND A MOVIE THAT WAS RENT BY ME WHICH I PAID R70.00, ON MONDAY 04/07/2022 I RECIEVED A MESSAGE THAT I NEED TO PAY R555.17 AND FOR THAT REASON MY SUBSCRIPTION WAS CUT AND WILL BE RECONNECTED AS SOON AS I PAID THE AMOUNT OF R555.17, I PHONED DSTV TO FIND OUT HOW THIS IS POSSIBLE, THEY TOLD ME THAT I ONLY DOWNGRADED TODAY WHEREBY I TOLD THEM I DID THIS TWO WEEKS BACK ALREADY AND I WAS TOLD TO ONLY PAY R68,00, THE LADY PUT ME ON HOLD AND THEN WHEN SHE GOT BACK TO ME TOLD ME THAT THERE IS ANOTHER R55-00 THAT I NEED TO PAY FOR RE CONNECTION FEES WHEREBY I TOLD HER I WAS NOT AT FAULT THEREFORE I WILL NOT PAY ANY RE CONNECTION FEE, SHE AGAIN PUT ME ON HOLD AND AFTER31 MINUTES (GOT THE SCREENSHOT OF THE CALL I DISCONNECTED BECAUSE SHE DID NOT COME BACK TO ME AGAIN, I DROPED THE PHONE AND PHONE AGAIN, I THEN SPEAK TO THEMBEKA BHENGO, ALTHOUGH SHE WAS NOT THE ONE THAT DID NOT DO THE DOWNGRADE IN THE FIRST CASE, I STARTED THE WHOLE PROCESS OF TRYING TO TELL HER I DID THE DOWNGRADE 2 WEEKS AGO ALREADY AND SHE JUST KEEP TELLING ME THAT THE ADDITIONAL MONEY THAT NEEDS TO BE PAID IS FOR PLORATA UNTIL TODAY BECAUSE THE DOWNGRADE WAS ONLY DONE TODAY, I SAID TO HER THAT I WILL NOT LEAVE THIS AND IS TAKING THIS FURTHER WHEREBY SHE THEN LAUGHED AT ME, I EXPLAINED OVER AND OVER AGAIN I DID THE DOWNGRADE WAY BEFORE THE END OF THE MONTH ALREADY, TOLD HER TO CHECK THE SYSTEM BECAUSE I WILL TELL HER WHEN I PHONED I DID THE DOWNGRADE, ALSO THAT THEY SAY THEY RECORD ALL CALLS THEREFORE THEY CAN ALSO GO BACK AND LISTEN TO THE RECORDING WHEN I PHONED AND DOWNGRADED, SHE KEEPS TELLING ME I HAVE TO PAY A ADDITIONAL R55 AND LATER ON IT WAS R35,00 FOR PLORATA UNTIL TODAY, I TOLD HER I NEED TO SPEAK TO A SUPERVISOR AND SHE SAY THERE IS NO SUPERVISORS AVAILABLE TO SPEAK TO, THIS AGAIN WAS A PHONE CALL OF 53MINUTES ON MY EXPENSES BECAUSE SOMEBODY DID NOT DO THERE JOB AND BEEN PUT ON HOLD JUST TO GET THE SAME RESPONCE AFTER WHAT FEELS LIKE A LIFETIME BEEN PUT ON HOLD. AT THE END SHE TOLD ME THAT SHE REQUEST FOR A REVERSAL AND AS SOON AS THAT HAS BEEN APPROVED THEY WILL RECONNECT MY DECODER AGAIN, I TOLD HER HOW LONG THIS WILL TAKE BECAUSE IVE GOT MY MOM THAT IS SICK STAYING WITH ME AND THIS IS ALL SHE CAN DO AND SHE SAID SHE DONT KNOW HOW LONG, I TOLD HER THAT I WANT TO CANCELLMY SUBSCRIPTION AND SHE SAID THAT I CANT DO THIS I ASK HER WHY AND SHE SAID SHE MUST SENT IT THROUGH TO HER FINANCIAL DEPARTMENT, SHE AGAIN PUT MEON HOLD AND I DROPPED THE CALL, DSTV DOES NOT HAVE A CLUE WHAT THEY ARE DOING AND THE PEOPLE WORKING THERE IS TOTALLY IMCOMPETENT TO DO THERE WORD