Poor,poor very poor customer services and very unsympathetic

Hi,

My name is Zainub Phiri. So i have a dstv contract with you and i have not been paying for it for 3 months now as i was no longer working sjnce i had to take care of my sick brother who has decided to hang his self and take his life after so much i have been through taking care of him due to him being sick.

So i could not pay for my dstv because i could not afford it and also take care of himxan the kids to. So today i called because the funeral has passed by and im just left with me and my kids and my kids want to watch tv and i also want my kids to get distrsince we have been through a lot. So i then decided to call dstv and i spokd to an agent.

I explained my entire situation to the agent on the call if i can get like a payment arrangement or if i can settle the outstanding towards the end of my contract. She put me on hold and came back and she was nice and sweet and there was no fight or anything she was understanding. She them came back on the call and advised that i cannot pay this payment in half like there is jo payment arrangement what we can do is i can can el the contract and i will "ONLY" pay R180 which is a penalty fee and then they will be able to reconnect my service back to a month to month which obviously i will pay the normal charges and this will be cancelled because i have cancelled.

So right now im coming from town i went to pay the R180 and nod im being told i need to pay R900 i don't understand how when i explained i can't afford and i am back frkm town and now km being told there is a payment arrangement which i will have to go do by the dstv walkin office and i was not told that or even givin the option. I am extremely angry right now bei don't understand why is it so hard everytime i speak to dstv everything must be extream or turn into a huge argument and fight.

Guys i am not okay i am also human i have so much going on in my life i no longer have a job and i just lost my brother now this is going on all bei decided to call dstv. You people are so inconsiderate and *********** all your agent have different information when it comes to helping me i no longer know what to do and i am not okay emotionally i feel so violated and abused everytime i have to speak to dstv you have no shame or sympathy at all regardless of how many years or how longe i have been a loyal dstv customer no wjnder why people are leaving dstv and you have so many bad reviews there is absolutely notging being done to provide us with better services as your customers all you guys want is money. I am going to take this further up and i will go to the ombudsman and i will sue you guys for a lot and mainly emotional distress i cannot even have a moment to myself im trying to distract my kids after what they have been throught but you guys are busy abusing me.

I was on hold for over 15 minutes by the other agent and she ended my call after making me wait that long to speak to a manager. I wanna pay so my kids can wat h tv but i currently cannot affort to pay all these amounts i am being told of.