Poor/Pathetic Customer Service

Since April 2018 my services have been disconnected, when I contact the Call Centre I'm told that my account is in arrears. After going through the statement with the consultant, I will be promised that my account is rectified and the services will be reconnected.

The premium for July was done on the 27th of June, however, since the beginning of July the latter will occur on every 2nd or 3rd day. On 18th I called i.r.o the same matter, to my dismay I was told that every time I complain the complaint is not recorded (if at all) in full hence the problem can not be resolved.