Poorest Service Levels ever experienced.

I signed up for a pricelock in January 2020 at R799 per month, with included a new explora. The decoder was faulty when I plugged it in and this was confirmed when I called the call center in April when I tried to connect it for the first time. No response was ever received in terms of replacing the faulty unit. In November I started being billed over R900 per month and I called and queried this and was told the price lock had ended and so they price was increased. They said this would be fixed and credited. In December the same thing happened. On 5 occasions I called since November requesting someone from the price lock team to contact me and I am still waiting for the call. Meanwhile I am continued to be billed over R900 per month. I carried on using my Explora since April 2020, but in January three red dots appeared at the front of the unit and after calling the call center on 3 occasions was told it was faulty. I then called and had my secondary decoder also an explora from a previous price lock connected and it worked fine for 3 days and stopped working. I called the call center again and was told to take it into the local support center in Margate. All three devices were tested and the new Explora was confirmed faulty but as it was over a year since delivery it was out of warantee, even though the above April query and confirmation had been made without response. The second explora was confirmed to be faulty but the third was working. I took the third decoder home and it wouldnt work again with the same issue. I called the call center again and they confirmed the decoder to be faulty.

Each call I made I asked for someone from Price Lock to contact me to sign up for a new contact and device as I was not able to use DSTV and am still paying for the service.

I have called more than 15 times over the last year and the response rate is non existent. I have been promised each time that someone will contact me and they dont. I even called again yesterday and the agent put me on hold to speak to her manager and promised to call me back to check all was sorted out and that her manager would call me. Neither bothered.

I am sure there is call recording that can collaborate my complaint but this is completely unacceptable and I am furious.