Poorest service ever received and Ridiculous amount of airtime

Well how do I put this. R210 worth of airtime later and my problem is still not resolved. I called in multiple times trying to resolve my problem with my DSTV decoders and well it just did not happen and I am still waiting and sitting with the same problem. I finally got threw to a manager (Giben or Gibsen) at the Johannesburg branch. I asked him if he could please call me back due to the reason that I have spent so much airtime already. He agreed and said that he will call me back in the next 5 to 10 min, going on 25 min now. My problem is simple but unfortunately i do not understand the setting's of a decoder otherwise I would of done it myself but here I am. I have 3 DSTV explorers in my home but only 1 seems to be functioning correctly. I have the full DSTV package but do not have Catch-up or box office functioning( <-- my problem seems simple) Yet not one agent at the DSTV call center could help me and every single one had a different way of fixing my problem (4) and not 1 seemed to be working or able to solve my problem. This is the worst service that I have ever had in my live and believe me I have had my fare share of bad service. O and do not forget about the ridiculous amount of airtime to be spent calling them R2.85 per minute basically meaning that they take a monthly amount for my DSTV signal and the another R2.85 per minute just to resolve a problem(still waiting for call back 30min now). So they basically want to take every penny from me and at the end of the day I am going to need to get a technician out which is another R600 basically meaning that at the end of this month i will be paying R790 +600 + (well now R210)= R1600 Just to resolve a problem. In what living world is that possible like seriously COME ON THIS IS RIDICULOUS BEYOND ANY POINT OF REASON!!!!Let me call again..... WELL now another R180 and 52min later from starting this review and only have 25% of my problem fixed which would be my 3 decoder is working (but no Catch-up or box office on 1 of the decoders) Kelebohile( call center agent ) helped me with the 1 decoder not functioning. She told me to set the decoders to update at a 20:30 and only 1 did , but did not clear the problem up with the Catch-up or Box office. She then told me if the update does not work then it means that the technicians did the instillation wrong . So if I do not have it correct that means that the problem is still at DSTV's side and that they did there instillation wrong, meaning that they must come back and redo it on there own cost because I already payed my R600 for the correct instillation and well it is not. Cant wait to here from you guys.