1 reviews | Active since Jul 2015
poorest service ever
<p>Ive bought a dstv xplora over the phone on the 3 of feb 2017. Due to no fault of mine i could not get dstv to install the decoder. I phoned and send messages all february and march. Finally on 22 of march they came to install the thing after i ask them to come and get their decoder. On the 24 of march they acctivate my service. Now dstv wants me to pay for all that time that i didnot get any service from them. Their fault not mine by the way but i have to pay for their fault. </p>
Dear Ingrid
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Ingrid
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Ingrid
I have forwarded your billing query to the Price - Lock team. The team will contact you shortly to assist.
I will follow up with the team and keep you posted.
Warm regards
Girly
Good day Ingrid
I have forwarded your billing query to the Price - Lock team. The team will contact you shortly to assist.
I will follow up with the team and keep you posted.
Warm regards
Girly
I am still waiting almost a week now for the price lock team to contact me. I have also find out that dstv send a report to the credit buro. A negative one. I sold my house and was in the proses of buying a new house and because of that negative report the transaction fell through. I also went to their installer in herm**** area and ask them why they didnt install the xplora and they told me is because dstv takes months before they pay their installers that is why they dont install the divice. I consult my lawyer on friday and she told me that i have grounds to make a case against dstv. I worked very hard to keep my credit record good and made one terrible mistake by buying a explora. And by doing that me and my children can end up on the street because you cant even rent a house with a bad credit record. I didnt even sign for the receiving of the xplora they gave it to another person. Our deal said explora plus lnb plus instalation and dstv did not install til 24 march and they want me to pay from feb. You must please fix this.
I am still waiting almost a week now for the price lock team to contact me. I have also find out that dstv send a report to the credit buro. A negative one. I sold my house and was in the proses of buying a new house and because of that negative report the transaction fell through. I also went to their installer in herm**** area and ask them why they didnt install the xplora and they told me is because dstv takes months before they pay their installers that is why they dont install the divice. I consult my lawyer on friday and she told me that i have grounds to make a case against dstv. I worked very hard to keep my credit record good and made one terrible mistake by buying a explora. And by doing that me and my children can end up on the street because you cant even rent a house with a bad credit record. I didnt even sign for the receiving of the xplora they gave it to another person. Our deal said explora plus lnb plus instalation and dstv did not install til 24 march and they want me to pay from feb. You must please fix this.
On the 24 a Sandile from multi choice called me and made a promise to me that the outstanding money on my explora account wil be reverse. He told me the account was handed over to their accounts department and he is just waiting for them to give him the go ahead to reverse the account but i can be rest asure that i dont need to pay the outstanding amount. He said i wil only be liable for paying from the moment the decoder was activated. So i paid my monthly fee of R949 March April and May. On the 18th of May 2017 my account was suspended and again my record is send to the credit burea as a bad payer.
On the 24 a Sandile from multi choice called me and made a promise to me that the outstanding money on my explora account wil be reverse. He told me the account was handed over to their accounts department and he is just waiting for them to give him the go ahead to reverse the account but i can be rest asure that i dont need to pay the outstanding amount. He said i wil only be liable for paying from the moment the decoder was activated. So i paid my monthly fee of R949 March April and May. On the 18th of May 2017 my account was suspended and again my record is send to the credit burea as a bad payer.
And another thing is multi choice is billing me R3300 for february alone. Because on my calculations i hve been paying them R949 as per agreement from march. End of march i paid that amount and april and may. They tell me for februaruary i own them R3300. I dont thing they can count. And as agreed by me and multi choice i am paying R949 for the decoder and installation. It is not my fault that they installed the divice onlt on the 24 of march. No they want me to pay for february when i had no service at all and also they want that mush money.
And another thing is multi choice is billing me R3300 for february alone. Because on my calculations i hve been paying them R949 as per agreement from march. End of march i paid that amount and april and may. They tell me for februaruary i own them R3300. I dont thing they can count. And as agreed by me and multi choice i am paying R949 for the decoder and installation. It is not my fault that they installed the divice onlt on the 24 of march. No they want me to pay for february when i had no service at all and also they want that mush money.
And another thing is multi choice is billing me R3300 for february alone. Because on my calculations i hve been paying them R949 as per agreement from march. End of march i paid that amount and april and may. They tell me for februaruary i own them R3300. I dont thing they can count. And as agreed by me and multi choice i am paying R949 for the decoder and installation. It is not my fault that they installed the divice onlt on the 24 of march. No they want me to pay for february when i had no service at all and also they want that mush money.
And another thing is multi choice is billing me R3300 for february alone. Because on my calculations i hve been paying them R949 as per agreement from march. End of march i paid that amount and april and may. They tell me for februaruary i own them R3300. I dont thing they can count. And as agreed by me and multi choice i am paying R949 for the decoder and installation. It is not my fault that they installed the divice onlt on the 24 of march. No they want me to pay for february when i had no service at all and also they want that mush money.