Poorest Service - DPP Department

I have been applying for the 24-month contract for the Explora for the past 3 to 4 weeks. Multichoice has been treating me like a 3rd rate customer. My application has been escalated a number of times, but the Escalation people could not be bothered to call me as promised to sort out this matter. Every time I call Customer Service I am told I cannot speak to the DPP department because they are outbound - UTTER *******. Surely, I must have recourse.<br> No one bothers to make a follow up on my unfinished application. I have lost count of the number of times I have been calling Multichoice. Clearly, they don't care about my satisfaction as a customer. To them I'm just a number. Unfortunately, they don't have competition and possibly that is why they exhibit such a nonchalant attitude. The following are the case numbers they have given me on this very same numbers:<br> ***<br> ***<br> ***<br> <br> My customer number with Multichoice is ***5. What is more frustrating is that I have been a customer with them for the past 10 years or so. In that time I have never missed a single payment, nor have I had my account suspended. I don't deserve this kind of poor, shabby and disgusting service.