Poorest and worded seevice

Id *** I paid R 115 on 3/1/22 after I downgraded as per instruction now is deactivated I must pay R56. I paid on time cause my due date was 2/1/22. I spoke to three agents Nompumelelo Ngwenya, mduduzi Mthethwa n Paseka P no one of the helped me. This is worded service I had come across.