Poorerst of Poor Service

<p>On the 3rd of Apil 2017, 2 debit orders were deducted from my account for the amounts of R979.00 & R874. I contacted Multichoice on the 4th of April 2017 at about 10h09am. The operator informed me that it was a system error and I can reverse the amount of R 874.00. I contacted my bank FNB to reverse one of the payment. This morning, 9th April 2017, I received a message on my DSTV that my account has been suspended. Again, contacted Multichoice today at 09/04/2017 @ 07:02am of which their operator informed me that my account was not paid due to insuffecient funds. I tried to explain to her that a double payment was taken from my account and we do not dispute reversing the one payment as instructed by your operator on the 4th. She then informed me that I have to pay an additional amount of +- R200 for the days we viewed this month. On the Multichoice account bill, the amount of R874 was deducted twice and one reversal indicated on the statement. We are faced with the issue of the R979 amount that does not reflect anywhere on their system. I have been a loyol customer of Mutlichoice and has never received such poor customer sevice from the operator I spoke to today.</p>