Poor worst service ever

Why is multi choice still advertising price lock, because they are failing hands down on that, it took them 2 weeks to call me, after I had called their call center a thousand times , when they finally called I gave them a difrent address to deliver the explore which is in jhb.only to get a call on Thursday that they are in rustenburg, but I explained to that salesa lady that I want that one in jhb I also need a satellite dish. Since Wednesday I've been communicating with call center even today I don't have the explore.I've been waiting for tit since Wednesday because I got a call from an I stalled whom I don't k ow who gave him my number he told me they told him my explorer his in motion as soon as it arrives I must give him a call ,so since Wednesday I'm waiting for that deliver I have been to anywhere. The delivery guys in rustenburg called and told me that they will deliver yesterday which was Friday , even now I'm still stuck here.why is dstv behaving as if they are doing me a favour I am a paying customer their eis nothib for mahala that you are doing for me. If that explorer is not here today count me out I don't want it anymore