poor viewing experience with the dstv stream app

after installing the latest dstv stream app update on the 15 Feb'24, a valuable feature of being able to access the channel list when watching a channel and this being able to easily switch channels was removed. after logging 3 support requests i was eventually informed on the 25 Mar'24 that the feature was removed due to a usbiness decision as people were not using the feature. i don't believe this. as if this was the case why wasn't i informed immediately after logging my support request? who and how was it determined that people were not using the feature? the viewing experience is now much poorer however dstv call this an upgrade. seems like dstv is actively trying to lose more clients.