Poor Very Poor Customer Call Service

Firstly they ****** up my account, then cut my OVR acess fees, then tell me i must upgrade, my payments did not even reflect on their system yet on my dashboard it does, when i asked to speak to a team leader i was told i will be phoned back, but I cannot be phoned back on the number that i have provided, i cannot change it to my new number unless i confirm the number i gave up 10 years ago, asked to be put trouhg to a team leader that can also not be done Are you DSTV management scared to interact with your customers or are your supervisors or teamleaders beyond connecting to their clients