FS
Felicity S
1 reviews | Active since Mar 2014
16 Aug 2015, 11:52
poor value for money
Good day<br> <br> Since the beginning of August I've been battling to watch DSTV. Every week the service gets disconnected and yet I've paid for the service. <br> <br> Can someone sort this out as it is really annoying. <br> <br> Regards <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Aug 2015, 09:44Hello FelicityS,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated on the DStv Extra package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated on the DStv Extra package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Aug 2015, 09:44
Official
Hello FelicityS,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated on the DStv Extra package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated on the DStv Extra package as requested.
Please refer to your personal e mail address for more detail pertaining to your missing payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,