Poor Upgrade Planning - Call Centre Unhelpful

I have had the misfortune of losing my Xtraview after my secondary decoder rebooted. Usually this is resolved quickly by the call centre agent sending a reset. Apparently this is not possible this week as their systems are unavailable due to the upgrade. So I now have to just wait until Friday!!! Well more to the point my old parents and grandmother must live without TV for the week.<br> <br> I am astounded that your upgrade planning did not include a duplicate system to continue providing service while the upgrade happened in the background. Is it a question of budget? Does DSTV not make enough money to fund temporary systems duplication? At the very least though, one would think that there would still be direct access to the backend systems to manually send out things like reset instructions.<br> <br> This is incredibly bad service and with what we pay DSTV, I think we could expect better. And I am not alone here. Just look at the similar complaints on the DSTV Facebook site.<br> <br> The cherry on the top was the commitments made by 2 call centre supervisors to call me back \within the hour"and did not. When I finally got to speak with a line manager"