POOR UNPROFESSIONAL SERVICES

On Saturday 22nd Jan I went to download software on one of three decoders in my house but was told the hardware crashed and must be replaced which I did while there at the Multichoice offices in Randburg. I was told to just connect the same way we removed the faulty one but to my surprise after installing the new one the other two decoders gave a E16 error and after more than R300 of airtime on the line with the call centre no one can assist. And my last call with them was rudely told to get an installer since the could not clear cause on Sunday there was E16 and E143 error now coming up. Why must I pay for an installer to come when I just unplugged 1 decoder...... I am ready to cancel with them. The call centre agents are most unprofessional and have no listening skills and made most frustrated and was most shocked for such treatment.