Poor UNACCEPTABLE service, third time in a month

After the DSTV BILLING AND COLLECTIONS TEAM humbly apologized for suspending my Dstv account UNNECCESARY a month ago, i have forgiven them. ....Now a month later, they make the same mistake after promising me that they fixed the error on their system and that it will never happen again. Each time the DSTV payment reflects on the main holder but not on the child accounts. Are Multichoice going to suspend the service of the child accounts each time because you don't have proper tracking systems in place. I am not paying for service that keep shutting me out due to a lack professionalism . Multichoice I am very very dissapointed in your poor service. My smartcard nr is ***