Poor unacceptable service from DSTV

DSTV the service is very poor, I have the full package which includes DSTV Now! My wife and me normally watch movies on catch-up. First my account is not logging in then after a few week my wife's account is shutdown, we received no information with regards to what is going on. I tried to log in on the system with out any success. Then I went to Heidelberg DSTV centre, first I hear the system is off line and this happens on a regular basis as experience from the past. Then they tell me DSTV is loading a new system and shall only be ready for the 1st September. I handed in my A3 decoder which pack up during the first days of lockdown, I don't get any receipt as proof that I did hand it in. So in general DSTV have poor and *********** service, as long as you pay if fine but don't bring an problem to them then they can help you, their service is particularly poor and I am considering to close my account.