Poor turnaround time

I made a transfer to Dstv to pay for my nieces as i usually do every month but instead of using the customer number, I used the card number. When the account was cut off from their side, I then called them and they informed me of this mistake. They then proceeded to ask for proof of payment, which I did. The account was turned on but a few days later it wa turned off again. I called again, I explained the situation and then promised it will be switched on again apparently the accounting department did not allocate the funds. A few days later then it will be turned on,then it will be switched off and then I will call again. Mind you every call takes about 30- 45mins. My time, my airtime, the account is switched off. Come on I work for a company whose turn around time is 48hrs! This is the type of service I get in other companies, this is outrageous. The last lady that helped me promised me that this is sorter. Can someone who is competent call me to get to the bottom of this