Poor Terrible customer service

So multi choice decided to disconnect my account ***0 while i don't owe them anything , my account is up to date. i called their call center, agent who was assisting tried anything he can to assist but it was out his hands, The irritating part about this is that the manager who supposed to re-connect me is no where to be found, is this how they treat us?Manager during working hours no where to be found, This is unacceptable .Im being inconvenienced because of their incompetence