Poor technical support.

Premium DSTV customer for many years. I have been trying to access dstv through the mobile app. There is no agent that you can talk too. This can only be done via online chat. All they ask me to do is change my password and log in. Despite me changing it several times it does not log me in. I was told this will be escalated. No one has come back to me in 3 weeks. Very poor technical support, but to sign up or upgrade packages they very effecient. If this is not resolved I may need to down grade. No point in being a premium customer if the service or benefits are so poor. Mr Moonsamy - ***