Poor support service from DSTV

I’ve had challenges with my DSTV connection for more than a week now. Multiple visits to the DSTV Agency in Somerset West and multiple calls to 021(***) proved fruitless. The assistant at the agency said the PVR decoder must be swoop but she could not get authorisation.My Xtraview is also not working. I have insurance on my decoders. I’m extremely frustrated and feel like cancelling my subscription.