Poor support service

Dear DStv Support,

I am very disappointed with the service I have received. I am aware that my payment is due on the 28th of August 2025, but I was surprised to find that some channels have been blocked.

I tried to resolve the issue from 6:25 PM to 8:25 PM without success. Each time I contacted support, I was asked to wait for 15 minutes to clear the E16 error code, but the problem remains unresolved.

Please attend to this matter urgently, as I should not be experiencing service interruptions before my payment due date.

Thank you for your assistance. ***9 I Mhlongo